/* ═══════════════════════════════════════════════════════
   CHATBOT ADMIN PANEL - style.css
═══════════════════════════════════════════════════════ */

*, *::before, *::after { box-sizing:border-box; margin:0; padding:0; }

:root {
  --primary: #6366f1;
  --primary-dark: #4f46e5;
  --primary-light: #ede9fe;
  --success: #22c55e;
  --warn: #f59e0b;
  --danger: #ef4444;
  --info: #3b82f6;
  --bg: #f8f9fc;
  --surface: #fff;
  --border: #e5e7eb;
  --text: #111827;
  --text-muted: #6b7280;
  --sidebar-w: 240px;
  --radius: 12px;
  --shadow: 0 1px 3px rgba(0,0,0,.08), 0 4px 16px rgba(0,0,0,.05);
}

body { font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif; background:var(--bg); color:var(--text); line-height:1.5; font-size:14px; }

a { color:var(--primary); text-decoration:none; }

/* ── BUTTONS ──────────────────────────────────────────── */
.btn { display:inline-flex; align-items:center; gap:6px; padding:8px 16px; border-radius:8px; border:none; cursor:pointer; font-size:13.5px; font-weight:500; transition:all .15s; }
.btn-primary { background:var(--primary); color:#fff; } .btn-primary:hover { background:var(--primary-dark); }
.btn-outline { background:transparent; border:1.5px solid var(--border); color:var(--text); } .btn-outline:hover { border-color:var(--primary); color:var(--primary); }
.btn-danger  { background:var(--danger); color:#fff; } .btn-danger:hover { opacity:.85; }
.btn-success { background:var(--success); color:#fff; }
.btn-info    { background:var(--info); color:#fff; }
.btn-sm { padding:5px 10px; font-size:12px; }
.btn-full { width:100%; justify-content:center; }
.btn-icon { background:none; border:none; cursor:pointer; color:var(--text-muted); font-size:18px; padding:4px; border-radius:6px; } .btn-icon:hover { color:var(--primary); }
.mt-1 { margin-top:8px; } .mt-2 { margin-top:12px; } .mt-3 { margin-top:16px; } .mt-4 { margin-top:24px; } .mb-3 { margin-bottom:16px; }

/* ── FORMS ────────────────────────────────────────────── */
.form-group { margin-bottom:14px; }
.form-group label { display:block; font-weight:500; font-size:13px; color:var(--text-muted); margin-bottom:5px; }
.form-group input, .form-group textarea, .form-group select {
  width:100%; padding:9px 12px; border:1.5px solid var(--border); border-radius:8px;
  font-size:14px; outline:none; background:#fff; font-family:inherit; transition:border-color .2s; color:var(--text);
}
.form-group input:focus, .form-group textarea:focus, .form-group select:focus { border-color:var(--primary); }
.pass-wrap { position:relative; }
.pass-wrap input { padding-right:40px; }
.toggle-pass { position:absolute; right:12px; top:50%; transform:translateY(-50%); cursor:pointer; color:var(--text-muted); }

/* ── ALERTS ───────────────────────────────────────────── */
.alert { padding:10px 14px; border-radius:8px; font-size:13px; }
.alert-error   { background:#fef2f2; color:#991b1b; border:1px solid #fecaca; }
.alert-success { background:#f0fdf4; color:#166534; border:1px solid #bbf7d0; }

/* ── BADGES ───────────────────────────────────────────── */
.badge { display:inline-block; padding:2px 10px; border-radius:20px; font-size:11.5px; font-weight:600; }
.badge-open        { background:#fef3c7; color:#92400e; }
.badge-in_progress { background:#dbeafe; color:#1e40af; }
.badge-closed      { background:#f0fdf4; color:#166534; }
.badge-admin       { background:#ede9fe; color:#4c1d95; }
.badge-agent       { background:#e0f2fe; color:#0c4a6e; }
.badge-warn        { background:#fef3c7; color:#92400e; }
.badge-success     { background:#f0fdf4; color:#166534; }
.badge-danger      { background:#fef2f2; color:#991b1b; }
.badge-info        { background:#dbeafe; color:#1e40af; }
.badge-reason      { background:#f5f3ff; color:#6d28d9; }
.badge-role.admin  { background:#ede9fe; color:#4c1d95; padding:3px 10px; border-radius:6px; font-size:11px; font-weight:700; }
.badge-role.agent  { background:#e0f2fe; color:#0c4a6e; padding:3px 10px; border-radius:6px; font-size:11px; font-weight:700; }

/* ── LOGIN ────────────────────────────────────────────── */
.login-wrap { min-height:100vh; display:flex; align-items:center; justify-content:center; background:linear-gradient(135deg,#6366f1 0%,#8b5cf6 50%,#a78bfa 100%); padding:20px; }
.login-box { background:#fff; padding:40px; border-radius:20px; width:100%; max-width:380px; box-shadow:0 20px 60px rgba(0,0,0,.2); }
.login-logo { font-size:48px; text-align:center; color:var(--primary); margin-bottom:12px; }
.login-box h2 { text-align:center; font-size:24px; color:var(--text); }
.login-sub { text-align:center; color:var(--text-muted); margin-bottom:28px; font-size:13px; }

/* ── APP LAYOUT ───────────────────────────────────────── */
.app-layout { display:flex; min-height:100vh; }

/* ── SIDEBAR ──────────────────────────────────────────── */
.sidebar { width:var(--sidebar-w); background:#1e1b4b; color:#fff; display:flex; flex-direction:column; position:fixed; top:0; left:0; height:100vh; z-index:200; transition:transform .3s; }
.sidebar-logo { display:flex; align-items:center; gap:10px; padding:20px 18px; font-size:20px; font-weight:700; border-bottom:1px solid rgba(255,255,255,.08); }
.sidebar-logo i { font-size:24px; color:#a78bfa; }
.sidebar-close { display:none; margin-left:auto; background:none; border:none; color:#fff; font-size:18px; cursor:pointer; }
.sidebar-nav { flex:1; padding:12px 0; overflow-y:auto; }
.nav-item { display:flex; align-items:center; gap:10px; padding:11px 18px; color:rgba(255,255,255,.7); font-size:13.5px; transition:all .15s; cursor:pointer; }
.nav-item:hover, .nav-item.active { background:rgba(255,255,255,.1); color:#fff; }
.nav-item.active { border-left:3px solid #a78bfa; padding-left:15px; }
.nav-item i { width:18px; text-align:center; }
.sidebar-footer { padding:14px 16px; border-top:1px solid rgba(255,255,255,.08); display:flex; align-items:center; gap:10px; }
.user-info { flex:1; display:flex; align-items:center; gap:8px; font-size:13px; overflow:hidden; }
.user-info strong { display:block; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.user-info small { color:rgba(255,255,255,.5); font-size:11px; display:block; }
.user-info i { font-size:28px; color:#a78bfa; flex-shrink:0; }
.sidebar-footer .btn-icon { color:rgba(255,255,255,.6); } .sidebar-footer .btn-icon:hover { color:#fff; }

/* ── MAIN CONTENT ─────────────────────────────────────── */
.main-content { flex:1; margin-left:var(--sidebar-w); display:flex; flex-direction:column; min-height:100vh; }
.topbar { background:#fff; border-bottom:1px solid var(--border); padding:0 24px; height:56px; display:flex; align-items:center; gap:12px; position:sticky; top:0; z-index:100; box-shadow:var(--shadow); }
.sidebar-toggle { display:none; }
.page-title { font-size:17px; font-weight:700; flex:1; }
.page-body { flex:1; padding:24px; }

/* ── CARDS ────────────────────────────────────────────── */
.card { background:var(--surface); border-radius:var(--radius); border:1px solid var(--border); box-shadow:var(--shadow); overflow:hidden; }
.card-header { padding:14px 18px; font-weight:600; font-size:14px; border-bottom:1px solid var(--border); display:flex; align-items:center; gap:8px; }
.card-body { padding:18px; }
.p-0 { padding:0 !important; }

/* ── TABLE ────────────────────────────────────────────── */
.data-table { width:100%; border-collapse:collapse; }
.data-table th { background:#f8f9fc; padding:10px 14px; text-align:left; font-size:12px; font-weight:600; color:var(--text-muted); text-transform:uppercase; letter-spacing:.05em; border-bottom:1px solid var(--border); }
.data-table td { padding:11px 14px; border-bottom:1px solid #f3f4f6; font-size:13.5px; vertical-align:middle; }
.data-table tr:last-child td { border-bottom:none; }
.data-table tr:hover td { background:#fafafa; }
code { background:#f3f4f6; padding:2px 8px; border-radius:4px; font-size:12px; font-family:monospace; }

/* ── STATS GRID ───────────────────────────────────────── */
.stats-grid { display:grid; grid-template-columns:repeat(auto-fit,minmax(180px,1fr)); gap:16px; margin-bottom:24px; }
.stat-card { background:var(--surface); border-radius:var(--radius); border:1px solid var(--border); padding:18px; display:flex; align-items:center; gap:14px; box-shadow:var(--shadow); }
.stat-card i { font-size:28px; color:var(--primary); background:var(--primary-light); width:52px; height:52px; border-radius:12px; display:flex; align-items:center; justify-content:center; flex-shrink:0; }
.stat-card.warn i { color:var(--warn); background:#fffbeb; }
.stat-card.info i { color:var(--info); background:#eff6ff; }
.stat-card.success i { color:var(--success); background:#f0fdf4; }
.stat-card span { display:block; font-size:26px; font-weight:700; line-height:1; }
.stat-card small { color:var(--text-muted); font-size:12px; }

/* ── TOOLBAR ──────────────────────────────────────────── */
.toolbar { display:flex; align-items:center; gap:10px; margin-bottom:16px; flex-wrap:wrap; }
.filter-tabs { display:flex; gap:6px; flex-wrap:wrap; }

/* ── MODAL ────────────────────────────────────────────── */
.modal-overlay { position:fixed; inset:0; background:rgba(0,0,0,.45); z-index:9999; display:none; align-items:center; justify-content:center; padding:16px; }
.modal-overlay.show { display:flex; }
.modal-box { background:#fff; border-radius:16px; width:100%; max-width:640px; max-height:88vh; overflow-y:auto; padding:24px; box-shadow:0 20px 60px rgba(0,0,0,.25); animation:modalIn .2s ease; }
.modal-box h3 { font-size:17px; margin-bottom:18px; display:flex; align-items:center; gap:8px; }
.modal-footer { margin-top:20px; display:flex; justify-content:flex-end; gap:8px; border-top:1px solid var(--border); padding-top:16px; }
@keyframes modalIn { from{opacity:0;transform:translateY(16px)} to{opacity:1;transform:translateY(0)} }

/* ── TICKET VIEW ──────────────────────────────────────── */
.ticket-header { display:flex; align-items:center; justify-content:space-between; margin-bottom:14px; flex-wrap:wrap; gap:8px; }
.ticket-header h3 { margin:0; }
.ticket-meta { display:flex; align-items:center; gap:8px; }
.ticket-meta select { padding:4px 8px; border:1.5px solid var(--border); border-radius:8px; font-size:13px; }
.ticket-info { display:grid; grid-template-columns:1fr 1fr; gap:8px; background:#f8f9fc; padding:12px; border-radius:10px; margin-bottom:14px; font-size:13px; }
.ticket-info div { display:flex; align-items:center; gap:6px; color:var(--text-muted); }
.ticket-info div i { width:16px; color:var(--primary); }
.chat-log { margin-bottom:16px; }
.chat-log h4, .notes-section h4 { font-size:13px; font-weight:600; color:var(--text-muted); margin-bottom:10px; display:flex; align-items:center; gap:6px; }
.msg-list { display:flex; flex-direction:column; gap:8px; max-height:250px; overflow-y:auto; padding-right:4px; }
.msg-item { padding:10px 12px; border-radius:10px; font-size:13px; }
.msg-item.user { background:#ede9fe; border-left:3px solid var(--primary); }
.msg-item.assistant { background:#f8f9fc; border-left:3px solid #e5e7eb; }
.msg-role { font-size:11px; font-weight:600; color:var(--text-muted); display:block; margin-bottom:3px; }
.msg-item p { color:var(--text); line-height:1.5; word-break:break-word; }
.msg-item small { font-size:10px; color:var(--text-muted); display:block; margin-top:4px; }
.note-item { background:#fffbeb; border-left:3px solid var(--warn); padding:10px 12px; border-radius:8px; margin-bottom:8px; font-size:13px; }

/* ── TABS ─────────────────────────────────────────────── */
.tabs { display:flex; gap:4px; margin-bottom:16px; border-bottom:1px solid var(--border); }
.tab { background:none; border:none; padding:9px 16px; cursor:pointer; font-size:13.5px; color:var(--text-muted); border-bottom:2px solid transparent; margin-bottom:-1px; transition:all .15s; }
.tab.active { color:var(--primary); border-color:var(--primary); font-weight:600; }
.tab-panel { display:none; } .tab-panel:first-of-type { display:block; }

/* ── CODE BLOCK ───────────────────────────────────────── */
.code-block { background:#1e1b4b; color:#a78bfa; padding:14px; border-radius:10px; font-family:monospace; font-size:12px; word-break:break-all; line-height:1.6; margin-top:8px; }

/* ── LOADING ──────────────────────────────────────────── */
.loading { display:flex; align-items:center; justify-content:center; gap:10px; padding:60px; color:var(--text-muted); font-size:16px; }

/* ── TOAST ────────────────────────────────────────────── */
.toast { position:fixed; bottom:24px; left:50%; transform:translateX(-50%) translateY(20px); background:#1e1b4b; color:#fff; padding:11px 20px; border-radius:30px; font-size:13.5px; display:flex; align-items:center; gap:8px; z-index:99999; opacity:0; transition:all .3s; pointer-events:none; white-space:nowrap; }
.toast.show { opacity:1; transform:translateX(-50%) translateY(0); }
.toast-error { background:#991b1b; }

/* ── EMPTY STATE ──────────────────────────────────────── */
.empty-state { text-align:center; padding:60px 20px; color:var(--text-muted); }
.empty-state i { font-size:48px; margin-bottom:14px; display:block; opacity:.3; }
.empty-state p { font-size:14px; }

/* ── RESPONSIVE ───────────────────────────────────────── */
@media(max-width:768px) {
  .sidebar { transform:translateX(-100%); }
  .sidebar.open { transform:translateX(0); box-shadow:4px 0 20px rgba(0,0,0,.2); }
  .sidebar-close { display:block; }
  .sidebar-toggle { display:flex; }
  .main-content { margin-left:0; }
  .page-body { padding:14px; }
  .ticket-info { grid-template-columns:1fr; }
  .stats-grid { grid-template-columns:1fr 1fr; }
}
@media(max-width:480px) { .stats-grid { grid-template-columns:1fr; } }